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iNELS Bus
iNELS Bus
  • Introduction
    • What is iNELS Bus
    • Key features of iNELS Bus
    • iNELS BUS Technology.
    • iNELS Bus communication
  • Technical manual: Products
    • Detectors
      • DLS3-1
      • MCD3-01
      • PMS3-01
    • Converters
      • ADC3-60M
      • DAC3-04M
      • IBWL3-20B-SL
    • Switching Actuators
      • SA3-01B/SA3-02B
      • SA3-04M
      • SA3-06M
      • SA3-014M
      • SA3-022M
      • EA3-022M
    • Shutter Actuators
      • JA3-014M
    • Dimming Actuators
      • DA3-22M
      • DA3-66M
      • DA3-03M/RGBW
    • Input Units
      • IM3-40B, IM3-80B
      • IM3-140M
      • TI3-40B
      • TI3-60M
    • Combined Units
      • FA3-612M
      • RC3-610M/DALI
      • IOU3 -108M
    • Controllers
      • GSB3-XX
      • GSB3 XX/SX
      • MSB3 XX/XX
      • WSB3-20, WSB3-20H
      • WSB3-40, WSB3-40H
      • WMR3-21
      • GCR3-30
    • Thermo-regulators
      • IDRT3-1
    • Integration
      • iNELS Bridge
  • How to get started
    • First run of Central unit
    • Firmware update of Units
    • Reset Central Unit CU3-XX
    • Exports for iNELS Cloud and APP
    • Controlling DALI Ballasts in iNELS Systems
    • What steps should be taken when a unit shows as disconnected?
    • iDM Bus Analysis and Troubleshooting Software
  • iNELS Design Manager: iDM3
    • Software Download
    • Troubleshooting Disconnected Units in iDM3 Software
    • Understanding Bits and Integers in iNELS Design Manager for Building Automation
    • Regulators
      • Two-point regulator
      • Three-point regulator
      • Fan-coil regulators
      • Cooling regulator
      • Heating regulator
    • Introduction to the iDM (iNELS Design Manager)
      • Main Screen Components
    • True state and Long State button
  • 3rd Party Integration
    • How to Integrate iNELS BUS with 3rd Party world.
    • MQTT payload description of iNELS BUS devices
    • MQTT Payload Manual for Bits and Integers
    • HVAC Control: How to Control HVAC from iNELS system using Tasmota IR Controller
    • How to Integrate iNELS BUS with Home Assistant
    • Integration : iNELS System with NETx BMS via MQTT Protocol
    • Integrating iNELS with Modbus, BACnet, ASCII, Z-Wave, etc.
  • Inspinia
    • Inspinia Touch Series
    • A-iBUS Slave Addon Module Manual for Inspinia Screens (INS4SQ, INS8SQ, INS10SQ)
    • iNELS BUS Add-On Module Manual for Inspinia Touch Panels
    • Adding iNELS Units to Inspinia via MQTT
    • SKY PLATFORM
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  1. iNELS Design Manager: iDM3

Troubleshooting Disconnected Units in iDM3 Software

PreviousSoftware DownloadNextUnderstanding Bits and Integers in iNELS Design Manager for Building Automation

Last updated 9 months ago

This document outlines the steps to troubleshoot and resolve issues when some units display as disconnected in the iDM3 software. Follow these steps to ensure efficient and accurate diagnosis of the problem.

Step 1: Check Wiring

  • Objective: Ensure all connections are secure and properly configured.

  • Procedure:

    • Visually inspect all wiring connections to the disconnected unit.

    • Verify that cables are not loose, damaged, or improperly connected.

    • Use a multimeter to check for continuity in the wiring if necessary.

Step 2: Check Device Firmware (FW)

  • Objective: Confirm that the device firmware is correct and functioning.

  • Procedure:

    • Check Firmware Download Status:

      • Navigate to the "Download unit FW" section in the software.

      • Verify if the device appears connected and the firmware version displayed.

    • Inspect Status LED on the Unit:

      • Constant Light: Indicates the unit is not communicating with the Central Unit (CU).

      • Blinking Unevenly Fast: Suggests incorrect firmware (wrong FW).

      • Blinking Steady: Normally indicates the unit is operational.

    • If the LED is blinking steadily but the unit still shows as disconnected:

      • Save the current project.

      • Revisit the monitor section to see if the device now appears online and can be controlled from the monitor.

Additional Notes:

  • Device Address: Make sure you have entered the correct hexadecimal device address as printed in the hardware

  • Saving and Rechecking: Sometimes, saving your project and refreshing the interface can help the software recognize previously disconnected units.

  • Software and Hardware Manual: Always refer to the iDM3 user manual for specific instructions related to hardware and software settings.

  • Technical Support: If the issue persists, contact technical support for advanced diagnostics and possible hardware replacement.

This document provides a structured approach to identifying and resolving connectivity issues with units in the iDM3 software, ensuring minimal downtime and maintaining system integrity.