> For the complete documentation index, see [llms.txt](https://wiki.inels.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.inels.com/intercom/intercom-cloud/video-manual.md). # Video Manual {% hint style="info" icon="lightbulb-gear" %} Watch the video tutorials below for step-by-step instructions on setting up and managing the Intercom iNELS Cloud platform. {% endhint %} ## Property Manager ### Property Manager – Staff Access Control Learn how a property manager sets up access for staff in the iNELS Intercom Cloud by ELKO EP. The video shows how to create an access rule with its repetition and validity, select the devices it applies to, and then add a staff member with an access card, card number and generated PIN code before assigning the rule. What you will learn * Create an access rule * Add a staff member * Assign the access rule {% embed url="" %} ### Property manager - Technical Support assigment This short video shows where a property manager finds technical support in the iNELS Intercom Cloud by ELKO EP - simply under the phone icon. It also shows the other side of the setup: how the Reseller/Installer defines the responsible technical supporter and the contact information that the property manager will then see. What you will learn * Where to find technical support contact * Define the responsible technical supporter {% embed url="" %} ### Property manager - Visitor Access Control This tutorial shows how a property manager grants temporary access to visitors in the iNELS Intercom Cloud by ELKO EP. You will see how to add a visitor, generate a PIN code together with a QR code, set the time and devices the access applies to, and how to review or regenerate the code later in the visitor details. What you will learn * Add a visitor access option * Set the access option parameters * Modify existing parameters {% embed url="" %} ## Reseller / Installer ### Single Family - Creation See how quickly a Single-Family house is set up in the iNELS Intercom Cloud by ELKO EP. From the Reseller/Installer account you create the Single-Family site, select the state, assign a license and add the first device with its MAC address, then add the resident with his e-mail and preferred language for cloud notifications. What you will learn * Create a Single-Family site and assign a license * Add quickly the first device right * Add a resident to the site {% embed url="" %} ### Single Family - Deletion This video shows how to remove a Single-Family site in the iNELS Intercom Cloud by ELKO EP in the right order: first the device, then the resident, and finally the whole Single-Family, which has to be confirmed with the reseller password. Useful when a project is cancelled or the installation is moved elsewhere. What you will learn * Delete the device and the resident * Delete the whole Single-Family site {% embed url="" %} ### Single Family - Edit This tutorial covers editing an existing Single-Family site in the iNELS Intercom Cloud by ELKO EP: replacing a device by MAC address, renaming it, opening the device web server directly from the cloud to see all device information, and modifying the resident details. What you will learn * Replace a device * Rename the device * Remotely access the device from the cloud * Modify the resident details {% embed url="" %} ### Community - Building with Units Learn how to build a unit-based Community structure in the iNELS Intercom Cloud by ELKO EP from a Reseller/Installer account. The video shows you how to create the Community, assign a property manager and licenses, add a gate station to the public area, and then create buildings, apartments and devices. Ideal for multi-building residential projects where apartments are grouped into units. What you will learn * Create a Community with a unit-based building structure and assign a property manager * Add licenses and set up the public area with devices * Create buildings with apartments and assign devices {% embed url="" %} ### Community - Building without Units This video shows how to create a Community without units in the iNELS Intercom Cloud by ELKO EP, where apartments belong directly to a building. From the Reseller/Installer account you create the Community, assign a property manager and licenses, add a building with its apartments, and finish with the building door station and the apartment devices. A straightforward setting up for single-building residential sites. What you will learn * Create a Community without units and assign a property manager * Add licenses to the Community * Create a building with apartments and register devices {% embed url="" %} ### Community - Licence assigment This tutorial explains how apartment licenses work in the iNELS Intercom Cloud by ELKO EP. You will see how to choose a license with or without an indoor monitor, what the error message means when no free license is available, and how to create an apartment with the no-use license type. It also explains why residents get no cloud services in that case and how your distributor can assign more licenses. What you will learn * Handle the case when no free license is available for the site * Use the no-use license type and understand its limits for residents * Resolve issue with licenses {% embed url="" %} ### Community - Manage Residents See how residents are added and managed in a Community in the iNELS Intercom Cloud by ELKO EP. The video shows where to check the number of residents per apartment, how to add a resident with name and e-mail, how to assign the same person to more than one apartment, and how to edit permissions such as limiting the period for access to cloud services. What you will learn * Add a resident to an apartment * Assign one resident to several apartments * Edit his permissions and limitations to access cloud services {% embed url="" %} ### Community - Property Manager assignment This tutorial shows how a Reseller/Installer creates a property manager account in the iNELS Intercom Cloud by ELKO EP and assigns a site to it. You will see which details are required, how the invitation e-mail works, why the first login can end with an error, and what the property manager can see once a site has been correctly assigned. What you will learn * Create a property manager account * Assign a site to him to resolve the login error * Check what the property manager can access {% embed url="" %} ## General ### Device replacement Need to swap a faulty or wrong intercom device? This short guide shows how the Replace Device function works in the iNELS Intercom Cloud by ELKO EP: enter the MAC address of the new device, wait for synchronization, finish the replacement and verify the completed task in the device log. Note that only devices of the same type can be replaced. What you will learn * Replace a device using the MAC address * Understand synchronization and replacement steps * Verify the task in the device log {% embed url="" %} ### Message sending from cloud This video shows the messaging function of the iNELS Intercom Cloud by ELKO EP. From the Reseller/Installer account you create a message, choose the recipients and write the content; the property manager then sees it under the bell icon and can forward it to all residents. A quick way to inform a whole site about service work or news. What you will learn * Create a message for selected recipients * Receive it as a property manager * Forward it to all residents {% embed url="" %} ### Subdistributor #### Subdistributor – Reseller / Installer account creation This video is for sub-distributors working with the iNELS Intercom Cloud by ELKO EP. You will see how to register a new Reseller/Installer, what credentials he receives by e-mail, why his license log is empty at the beginning, and how to assign licenses to him and track the deduction in your own license log. What you will learn * Register a new Reseller/Installer * Assign licenses using License management * Check the license log {% embed url="" %}