> For the complete documentation index, see [llms.txt](https://wiki.inels.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.inels.com/intercom/intercom-cloud/user-manual-1/property-manager.md). # Property Manager ### Home Page The dashboard provides an overview of the system’s main functions
#### Security Alarm The Active Security Alarm section displays real-time alarm information, including the location, the device that triggered the alarm, and the corresponding alarm zone. You can click more to check more alarms
#### Quick Operation Quick Access panel allows administrators to quickly add new residents, create new access rules, or post announcements and notifications to residents.
#### Information This area gives a summary of system resources, showing the number of connected devices, configured buildings, registered apartments, and residents.
#### Access Analysis Here, administrators can view whether an entry attempt was successful or failed, check snapshots taken during the attempt, identify the resident and their apartment, and see details such as the device used, the unlocking method, the \ result, and the exact time of the event. The system displays up to the latest ten records for review, and it also provides daily, weekly, and monthly reports for statistical analysis.
#### Call Analysis Here are statistics on communication activities. It records the total call duration and allows the data to be viewed by day, week, or month, giving administrators insight into system usage.
### Site #### Device Management **Synchronize All Residents' Data** If it fails to sync automatically, you can click it to sync manually.
**Resident Details** The configuration items related to video service and re-synchronize failed apartments have been centralized and integrated into the editing page of the resident details.
#### Apartment Management
**Resident** \ Click the Resident icon to access the Resident module (see 6.3.2), where you can view and manage all users within the same Building, Unit, or Apartment. **Details** \ The Apartment Details section provides an overview of the selected apartment, showing its Building, Unit, and Apartment numbers, the number of family members, and service-related settings such as video permission, value-added services, call options, and video service status.
**Edit** Here you can modify the apartment’s video service settings for the residents’ app account. Unlock permission for each device can also be granted or cancelled for every app account under this apartment.
#### Resident Management **Add a New Resident** Here are the steps to create a new resident: \ Step 1: Go to the Site column and select the desired building, then click Resident and choose Add Resident to add a new resident.
Step 2: Select the apartment no, and enter the name, email, and Optional settings, including phone, syncing to the door station phonebook, Temp Key, card, and pin assignment.
{% hint style="info" %} Noted: Residents can upload Face ID on the iNELS App. (Reller/Installer needs to enable Register Face ID in the APP function when creating sites or editing existed one. For detailed instructions, refer to sections 5.3.1 and 5.3.2) {% endhint %} Here are the steps to import residents: \ Step 1: Go to the Site column and select the desired building, then click Resident and choose Import Residents to import residents.
Step 2: Click Note to view the Template Fields and click to download the template to fill in the necessary information \ Step 3: Click Select .csv file to upload the file and click Import to import the card information.
**Add Cards** Here are the steps to add a new card for a dedicated resident: \ Step 1: Go to the Site column and select the desired building, then choose Resident and click Edit to add a new card for a dedicated resident.
Step 2: Select the COM port, then click Start Read (functionality is not yet fully supported).
{% hint style="info" %} Noted: Compatible Mode is used when you read cards by a card reader, while Full Card No. Mode is used when you need to input the full card number. {% endhint %} Here are the steps to import cards for residents: \ Step 1: Go to the Site column and select the desired building, then choose Resident and click Import Cards to import \ cards for residents.
Step 2: Click Select file to upload the file and click Import to import the card information
**Add Pin Code** Here are the steps to add a new card for a dedicated resident: \ Step 1: Go to the Site column and select the desired building, then choose Resident and click Edit to add a new PIN code for a dedicated resident
Step 2: Select the generation mode, generate the PIN code, and click Save to save it. **Export All Residents** \ Go to the Site column and select the desired building, then choose Resident and click Export All Residents to export all residents.
### Access Control #### Person You can add access permissions, such as facial recognition and card access, for different roles on the cloud platform. The three roles are staff, tenant, visitor, and customized. To assign permissions, simply click Add under each role.
**Staff** \ Step 1: Enter the name and any Remarks in the information section. \ Step 2: Upload facial images as required, add cards via a card reader or by entering the card number, generate a PIN code, and optionally choose whether to generate a QR code for unlocking. \ Step 3: Set up specific Access Rules for each staff member.
**Tenant** Step 1: Enter the name, Building/Unit/Apartment, and any information in the information section. \ Step 2: Upload facial images as required, add cards via a card reader or by entering the card number, generate a PIN code, and optionally choose whether to generate a QR code for unlocking. \ Step 3: Set up specific Access Rules for each tenant member. Be sure to specify the validity period for these rules and choose a frequency. The available frequency options are: Never, Daily, Weekly. Additionally, assign the relevant devices to each Access Rule. \ With the new Additional Access Rule feature, you can now associate existing Access Rules with the tenant instead of creating a new rule from scratch. This allows for more flexible and efficient access management
**Visitor** \ Step 1: Enter the name and any Remarks in the information section. \ Step 2: Upload facial images as required, add cards via a card reader or by entering the card number, generate a PIN code, and optionally choose whether to generate a QR code for unlocking. \ Step 3: Set up specific Access Rules for each visitor member. Be sure to specify the validity period for these rules and choose a frequency. The available frequency options are: Never, Daily, Weekly.
**Customized** \ In this section, you can export the Customized data, batch import it via Import and click Add to create a new Customized.
Step 1: Enter the name and any Remarks in the information section. \ Step 2: Upload facial images as required, add cards via a card reader or by entering the card number, generate a PIN code, and optionally choose whether to generate a QR code for unlocking. \ Step 3: Set up specific Access Rules for each staff member
#### Access Rule The Access Rule Type provides two options: Normal and Free Access. The Normal rule is used to control access by defining which users are allowed to unlock specific doors within designated time periods, while the Free Access rule allows all users to unlock the specified doors freely during the configured time periods. \ You can create custom Access Rules that can be applied to Staff, Tenants, Visitors, and Customized. **Normal** \ Here are the steps to configure a normal access rule: \ Step 1: Go to the Access Control column and choose Access Rule, then click Create to add an access rule.
Step 2: Fill in the group name, select the repeat option (Never, Daily, or Weekly), set the validity period, and link the specified devices and people to the access rule. (Rule type is normal by default)
**Free Access** \ Here are the steps to configure a free access rule: \ Step 1: Go to the Access Control column and choose Access Rule, then click Create to add an access rule.
Step 2: Fill in the group name, select the repeat option (Never, Daily, or Weekly), select the free access, set the validity period, and link the specified devices to the access rule.
### **License Log**
You can check the number of licenses you have and the license log.
### Security Alarm
You can receive security alarms sent from this community’s Indoor Monitors. You can view the records for recent one month.
### My Message
Send Messages to Resident \ Here are the steps to send messages to the residents: \ Step 1: Go to the My message column and click Add to edit a message.
Step 2: Fill in the message title and message content. Choose the recipient and the delivery time.
Step 3: Click the message. You can check the message details.
### Log #### Call Log You can check the call logs of this community’s devices. You can view the records for recent one month.
#### Unlock Log You can check the unlock logs of this community’s devices. You can view the records for recent one month.
#### Configuration Log You can check the configuration logs of this community’s devices. You can view the records for recent one month.
#### Elevator Log You can check the elevator log if you have installed the Elevator Control Module. You can view the records for recent one month.
{% hint style="info" %} Note: Elevator Control Module is not yet available. {% endhint %} ### Administrator #### Add New Administrator Step 1: By clicking the Add button, you can create a new administrator account.
Step 2: Enter the required information, such as Name and Email. You can also configure the administrator’s permissions, including building permissions and Management Permissions. #### Remote Management Enables property managers to use the iNELS App (under development), ensuring they stay connected while on patrol. With this functionality, security personnel no longer need to worry about missing calls. This enhances communication and allows property managers to provide better services to residents. {% hint style="info" %} Note: Remote Management license is an advanced functionality and may require additional charge. For more info please contact Elko SupportTeam. {% endhint %}
Step 1: Log in to the Installer account, go to the Site column, navigate to the desired site, and click Edit to enable Remote Management.
Step 2: Log in to the Property Manager account, navigate to the Administrator section, and click Remote Management to manage the Remote Management function, which supports batch enabling or disabling remote management accounts.
{% hint style="info" %} Noted: A valid license is required to activate this feature {% endhint %} ### Advanced #### Phonebook In this section, you can add a phonebook and synchronize it to the device.
1. Click the Add New Phonebook button to create different phonebooks, with a maximum of 20 supported.
* You can enter the Phonebook name. The default naming format is “phonebook + number” (existing quantity + 1). * Valid characters are the same as those supported in the device Name field, including numbers, uppercase and lowercase letters, spaces, and special characters. * The name supports a maximum of 30 characters.
2. After entering the Phonebook, click the “Add” button to add a contact individually. Enter the Name, select the call type, then enter the apartment number, and finally click “OK” to complete the creation.
3. Click the “Import” button to batch import Phonebook entries by downloading and completing the template.
{% hint style="info" %} Note: This function is supported only when the door station is upgraded to firmware version 3.3 or later. {% endhint %} #### Permission Settings In this section, you can manage Resident Permissions and Access Credentials.
1. In the Resident Permission section, you can enable or disable permissions for residents to register facial ID and create accounts in the app.
2. In the Access Credentials section, you can enable or disable access credential permissions for the site. These permissions include Face Recognition, Card (with selectable card reading modes), PIN Code, QR Code in the APP, and Remote Unlock in the APP.
#### Emergency Settings 1. The Property Manager can configure Emergency Door groups, including adding or disabling the associated relays. The Property Manager can also set up notifications sent to residents when the Emergency Door is activated and edit the notification message content.
2. Enable the Alarm Notification option. When a fire alarm occurs, the fire protection system will send a dry contact signal to the indoor monitor to trigger the alarm. At the same time, once the cloud platform receives the alarm event, it will automatically send alert notifications to the selected indoor monitors and APPs. \ Click Alarm Device to select the device, click Trigger Condition to select the trigger condition, and click Recipients to select the range of receiving devices.
{% hint style="info" %} Note: This function is only available when the indoor monitor is configured to use the Local Network. If the indoor monitor uses a SIP server to receive calls, this function will not take effect. {% endhint %} 3. When an emergency occurs, the Property Manager can open or close the Emergency Escape Device function by clicking the button at the top of the page.
{% hint style="info" %} Noted: A valid license is required to activate this feature {% endhint %} ### Contact Technical Support \ The Property Manager can click on Contact Installer to check the information about the technical support. Please make sure your Reseller/Installer has set it up before.