Property Manager
Home Page
The dashboard provides an overview of the system’s main functions
Security Alarm
The Active Security Alarm section displays real-time alarm information, including the location, the device that triggered the alarm, and the corresponding alarm zone. You can click more to check more alarms
Quick Operation
Quick Access panel allows administrators to quickly add new residents, create new access rules, or post announcements and notifications to residents.
Information
This area gives a summary of system resources, showing the number of connected devices, configured buildings, registered apartments, and residents.
Access Analysis
Here, administrators can view whether an entry attempt was successful or failed, check snapshots taken during the attempt, identify the resident and their apartment, and see details such as the device used, the unlocking method, the result, and the exact time of the event. The system displays up to the latest ten records for review, and it also provides daily, weekly, and monthly reports for statistical analysis.
Call Analysis
Here are statistics on communication activities. It records the total call duration and allows the data to be viewed by day, week, or month, giving administrators insight into system usage.
Site
Device Management
Synchronize All Residents' Data
If it fails to sync automatically, you can click it to sync manually.
Resident Details
The configuration items related to video service and re-synchronize failed apartments have been centralized and integrated into the editing page of the resident details.
Apartment Management
Resident Click the Resident icon to access the Resident module (see 6.3.2), where you can view and manage all users within the same Building, Unit, or Apartment.
Details The Apartment Details section provides an overview of the selected apartment, showing its Building, Unit, and Apartment numbers, the number of family members, and service-related settings such as video permission, value-added services, call options, and video service status.
Edit
Here you can modify the apartment’s video service settings for the residents’ app account. Unlock permission for each device can also be granted or cancelled for every app account under this apartment.
Resident Management
Add a New Resident
Here are the steps to create a new resident: Step 1: Go to the Site column and select the desired building, then click Resident and choose Add Resident to add a new resident.
Step 2: Select the apartment no, and enter the name, email, and Optional settings, including phone, syncing to the door station phonebook, Temp Key, card, and pin assignment.
Here are the steps to import residents: Step 1: Go to the Site column and select the desired building, then click Resident and choose Import Residents to import residents.
Step 2: Click Note to view the Template Fields and click to download the template to fill in the necessary information Step 3: Click Select .csv file to upload the file and click Import to import the card information.
Add Cards
Here are the steps to add a new card for a dedicated resident: Step 1: Go to the Site column and select the desired building, then choose Resident and click Edit to add a new card for a dedicated resident.
Step 2: Select the COM port, then click Start Read (functionality is not yet fully supported).
Here are the steps to import cards for residents: Step 1: Go to the Site column and select the desired building, then choose Resident and click Import Cards to import cards for residents.
Step 2: Click Select file to upload the file and click Import to import the card information
Add Pin Code
Here are the steps to add a new card for a dedicated resident: Step 1: Go to the Site column and select the desired building, then choose Resident and click Edit to add a new PIN code for a dedicated resident
Step 2: Select the generation mode, generate the PIN code, and click Save to save it.
Export All Residents Go to the Site column and select the desired building, then choose Resident and click Export All Residents to export all residents.
Access Control
Person
You can add access permissions, such as facial recognition and card access, for different roles on the cloud platform. The three roles are staff, tenant, visitor, and customized. To assign permissions, simply click Add under each role.
Staff Step 1: Enter the name and any Remarks in the information section. Step 2: Upload facial images as required, add cards via a card reader or by entering the card number, generate a PIN code, and optionally choose whether to generate a QR code for unlocking. Step 3: Set up specific Access Rules for each staff member.
Tenant
Step 1: Enter the name, Building/Unit/Apartment, and any information in the information section. Step 2: Upload facial images as required, add cards via a card reader or by entering the card number, generate a PIN code, and optionally choose whether to generate a QR code for unlocking. Step 3: Set up specific Access Rules for each tenant member. Be sure to specify the validity period for these rules and choose a frequency. The available frequency options are: Never, Daily, Weekly. Additionally, assign the relevant devices to each Access Rule. With the new Additional Access Rule feature, you can now associate existing Access Rules with the tenant instead of creating a new rule from scratch. This allows for more flexible and efficient access management
Visitor Step 1: Enter the name and any Remarks in the information section. Step 2: Upload facial images as required, add cards via a card reader or by entering the card number, generate a PIN code, and optionally choose whether to generate a QR code for unlocking. Step 3: Set up specific Access Rules for each visitor member. Be sure to specify the validity period for these rules and choose a frequency. The available frequency options are: Never, Daily, Weekly.
Customized In this section, you can export the Customized data, batch import it via Import and click Add to create a new Customized.
Step 1: Enter the name and any Remarks in the information section. Step 2: Upload facial images as required, add cards via a card reader or by entering the card number, generate a PIN code, and optionally choose whether to generate a QR code for unlocking. Step 3: Set up specific Access Rules for each staff member
Access Rule
The Access Rule Type provides two options: Normal and Free Access. The Normal rule is used to control access by defining which users are allowed to unlock specific doors within designated time periods, while the Free Access rule allows all users to unlock the specified doors freely during the configured time periods. You can create custom Access Rules that can be applied to Staff, Tenants, Visitors, and Customized.
Normal Here are the steps to configure a normal access rule: Step 1: Go to the Access Control column and choose Access Rule, then click Create to add an access rule.
Step 2: Fill in the group name, select the repeat option (Never, Daily, or Weekly), set the validity period, and link the specified devices and people to the access rule. (Rule type is normal by default)
Free Access Here are the steps to configure a free access rule: Step 1: Go to the Access Control column and choose Access Rule, then click Create to add an access rule.
Step 2: Fill in the group name, select the repeat option (Never, Daily, or Weekly), select the free access, set the validity period, and link the specified devices to the access rule.
License Log
You can check the number of licenses you have and the license log.
Security Alarm
You can receive security alarms sent from this community’s Indoor Monitors. You can view the records for recent one month.
My Message
Send Messages to Resident Here are the steps to send messages to the residents: Step 1: Go to the My message column and click Add to edit a message.
Step 2: Fill in the message title and message content. Choose the recipient and the delivery time.
Step 3: Click the message. You can check the message details.
Log
Call Log
You can check the call logs of this community’s devices. You can view the records for recent one month.
Unlock Log
You can check the unlock logs of this community’s devices. You can view the records for recent one month.
Configuration Log
You can check the configuration logs of this community’s devices. You can view the records for recent one month.
Elevator Log
You can check the elevator log if you have installed the Elevator Control Module. You can view the records for recent one month.
Administrator
Add New Administrator
Step 1: By clicking the Add button, you can create a new administrator account.
Step 2: Enter the required information, such as Name and Email. You can also configure the administrator’s permissions, including building permissions and Management Permissions.
Remote Management
Enables property managers to use the iNELS App (under development), ensuring they stay connected while on patrol. With this functionality, security personnel no longer need to worry about missing calls. This enhances communication and allows property managers to provide better services to residents.
Step 1: Log in to the Installer account, go to the Site column, navigate to the desired site, and click Edit to enable Remote Management.
Step 2: Log in to the Property Manager account, navigate to the Administrator section, and click Remote Management to manage the Remote Management function, which supports batch enabling or disabling remote management accounts.
Advanced
Phonebook
In this section, you can add a phonebook and synchronize it to the device.
Click the Add New Phonebook button to create different phonebooks, with a maximum of 20 supported.
You can enter the Phonebook name. The default naming format is “phonebook + number” (existing quantity + 1).
Valid characters are the same as those supported in the device Name field, including numbers, uppercase and lowercase letters, spaces, and special characters.
The name supports a maximum of 30 characters.
After entering the Phonebook, click the “Add” button to add a contact individually. Enter the Name, select the call type, then enter the apartment number, and finally click “OK” to complete the creation.
Click the “Import” button to batch import Phonebook entries by downloading and completing the template.
Permission Settings
In this section, you can manage Resident Permissions and Access Credentials.
In the Resident Permission section, you can enable or disable permissions for residents to register facial ID and create accounts in the app.
In the Access Credentials section, you can enable or disable access credential permissions for the site. These permissions include Face Recognition, Card (with selectable card reading modes), PIN Code, QR Code in the APP, and Remote Unlock in the APP.
Emergency Settings
The Property Manager can configure Emergency Door groups, including adding or disabling the associated relays. The Property Manager can also set up notifications sent to residents when the Emergency Door is activated and edit the notification message content.
Enable the Alarm Notification option. When a fire alarm occurs, the fire protection system will send a dry contact signal to the indoor monitor to trigger the alarm. At the same time, once the cloud platform receives the alarm event, it will automatically send alert notifications to the selected indoor monitors and APPs. Click Alarm Device to select the device, click Trigger Condition to select the trigger condition, and click Recipients to select the range of receiving devices.
When an emergency occurs, the Property Manager can open or close the Emergency Escape Device function by clicking the button at the top of the page.
Contact Technical Support
The Property Manager can click on Contact Installer to check the information about the technical support. Please make sure your Reseller/Installer has set it up before.
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