Introduction

The Intercom iNELS Cloud platform has 3 kinds of accounts: Distributor, Sub-distributor（optional), Reseller / Installer and Property Manager. Different users have unique functions on the platform – see table below. Reseller/Installer can also create sites and switch to sites to manage as a Property Manager. One Property Manager can manage multiple sites.

Introduction of Icons

Icons used on the platform.

Supported Devices and Solutions

The Cloud platform and the iNELS App are constantly developing and new features are added.. Some devices are supported now, while some will be supported soon. Please refer to the table below for the supported models. (1) Door Station Without Indoor Monitor Requirements: The Door Station must be connected to the internet, added to the platform and registered on the SIP server. Setup: Select "Without Indoor Monitor" license when creating an apartment (Without indoor monitor license will be used).

(2) Door Station With Indoor Monitor Requirements: The door station and indoor monitor should both be connected to the internet and added to the platform. Door Station should support being registered to the SIP server; Setup: Choose " With Indoor Monitor " license when creating an apartment (With indoor monitor license will be used).

(3) No Door Station, but With Indoor Monitor Requirements: The indoor monitor should be connected to the internet and added to the platform. Setup: Select " With Indoor Monitor " license when creating an apartment (With indoor monitor license will be used).

(4) Local Network Call (With Indoor Monitor) Requirements: This configuration operates without an internet connection, using a local network for P2P (peer-to-peer) calls. User Setup: No specific setup for SIP server registration is needed as the call is local. No Internet is required.

Support devices

Device type	Model
Door stations	VES-B101 VES-B201 VES-B202 VES-B205
Indoor Monitor	VIM-A107 VIM-L107

Solutions

Solution	Description
With Indoor Monitor	Refers to the P2P solution with Indoor Monitor (Indoor Monitor must be installed for each household).
Without Indoor Monitor	Refers to the P2P or SIP solution without the Indoor Monitor. If you are among the SIP-supported countries and the device you use supports SIP solution, the platform will choose the SIP solution automatically. Please refer to Appendix A: Countries and regions with SIP calls support.
Value-added Services	Refers to the premium services like SIP call to landline. Currently not supported
Remote Management	Enables property managers to use the iNELS App, ensuring they stay connected while on patrol. With this functionality, security personnel no longer need to worry about missing calls. This enhances communication and allows property managers to provide better services to residents.