> For the complete documentation index, see [llms.txt](https://wiki.inels.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.inels.com/intercom/intercom-cloud/user-manual-1/introduction.md).

# Introduction

The Intercom iNELS Cloud platform has 3 kinds of accounts: Distributor, Sub-distributor（optional), Reseller / Installer
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and Property Manager. Different users have unique functions on the platform – see table below.
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Reseller/Installer can also create sites and switch to sites to manage as a Property Manager. One Property Manager
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can manage multiple sites.

<figure><img src="https://3809713696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX1ZKaqPGaILM4lot8cvQ%2Fuploads%2Fln86TaXUhKeEC4QTQUqN%2Fimage.png?alt=media&amp;token=a11a22ee-d45b-48d5-a814-8b9c6d8d0f83" alt=""><figcaption></figcaption></figure>

### Introduction of Icons&#xD;<br>

Icons used on the platform.

<figure><img src="https://3809713696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX1ZKaqPGaILM4lot8cvQ%2Fuploads%2F7AigdKLrrzP2NOmGJvnV%2Fimage.png?alt=media&amp;token=0a217ce1-8b3f-44b1-9f34-77bc9935d096" alt=""><figcaption></figcaption></figure>

### Supported Devices and Solutions&#xD;<br>

The Cloud platform and the iNELS App are constantly developing and new features are added.. Some devices are supported now, while some will be supported soon. Please refer to the table below for the supported models.
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**(1) Door Station Without Indoor Monitor**
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Requirements: The Door Station must be connected to the internet, added to the platform and registered on the SIP server.
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Setup: Select "Without Indoor Monitor" license when creating an apartment (Without indoor monitor license will be used).

<figure><img src="https://3809713696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX1ZKaqPGaILM4lot8cvQ%2Fuploads%2FrsTZoiJdlI6oDT5eM10z%2Fimage.png?alt=media&amp;token=8a8d6cbe-6939-45e9-86e6-9c3d35a637f9" alt=""><figcaption></figcaption></figure>

**(2) Door Station With Indoor Monitor**
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Requirements: The door station and indoor monitor should both be connected to the internet and added to the platform. Door Station should support being registered to the SIP server;
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Setup: Choose " With Indoor Monitor " license when creating an apartment (With indoor monitor license will be used).

<figure><img src="https://3809713696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX1ZKaqPGaILM4lot8cvQ%2Fuploads%2F3D792FctnaYa6UbFrcql%2Fimage.png?alt=media&amp;token=1309e33e-fcfc-4703-b830-bd966fc52e42" alt=""><figcaption></figcaption></figure>

**(3) No Door Station, but With Indoor Monitor**
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Requirements: The indoor monitor should be connected to the internet and added to the platform.
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Setup: Select " With Indoor Monitor " license when creating an apartment (With indoor monitor license will be used).

<figure><img src="https://3809713696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX1ZKaqPGaILM4lot8cvQ%2Fuploads%2F86A5MZuRQdlyTOBGcahT%2Fimage.png?alt=media&amp;token=fea8073c-2c0b-4be9-a3e5-423845f78306" alt=""><figcaption></figcaption></figure>

**(4) Local Network Call (With Indoor Monitor)**
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Requirements: This configuration operates without an internet connection, using a local network for P2P (peer-to-peer) calls.
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User Setup: No specific setup for SIP server registration is needed as the call is local. No Internet is required.

<figure><img src="https://3809713696-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FX1ZKaqPGaILM4lot8cvQ%2Fuploads%2FWq8NgpjFWoFW8rD5Ou1v%2Fimage.png?alt=media&amp;token=7120cab0-7003-4571-bbf6-1fdc6090a57d" alt=""><figcaption></figcaption></figure>

#### Support devices

| Device type      | Model       |
| ---------------- | ----------- |
| Door stations    | <p>VES-B101 |
| <br>VES-B201     |             |
| <br>VES-B202     |             |
| <br>VES-B205</p> |             |
| Indoor Monitor   | <p>VIM-A107 |
| <br>VIM-L107</p> |             |

#### Solutions

<table><thead><tr><th width="172">Solution</th><th>Description</th></tr></thead><tbody><tr><td>With Indoor Monitor</td><td>Refers to the P2P solution with Indoor Monitor (Indoor Monitor must be installed for each household).</td></tr><tr><td>Without Indoor Monitor</td><td>Refers to the P2P or SIP solution without the Indoor Monitor. If you are among the SIP-supported countries and the device you use supports SIP solution, the platform will choose the SIP solution automatically.
<br>Please refer to Appendix A: Countries and regions with SIP calls support.</td></tr><tr><td>Value-added Services</td><td>Refers to the premium services like SIP call to landline. Currently not supported</td></tr><tr><td>Remote Management</td><td>Enables property managers to use the iNELS App, ensuring they stay connected while on patrol. With this functionality, security personnel no longer need to worry about missing calls. This enhances communication and allows property managers to provide better services to residents.</td></tr></tbody></table>