> For the complete documentation index, see [llms.txt](https://wiki.inels.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.inels.com/intercom/introduction.md).

# Introduction

## What is iNELS Intercom

<figure><img src="/files/O4VWcg2gTWbfmQmQpiW7" alt=""><figcaption></figcaption></figure>

The iNELS Intercom Ecosystem connects entrance stations, indoor touch monitors, and mobile devices into one seamless communication and access solution. Using IP infrastructure, it enables secure video calls, remote door unlocking, and real-time monitoring from anywhere via smartphone or indoor stations. Designed for homes, apartments, and commercial buildings, the system integrates easily with iNELS smart automation for a unified living experience.

{% embed url="<https://www.youtube.com/watch?v=RO146a9GBxI>" %}

## Key Features

<mark style="color:$tint;">**VERSATILE ENVIRONMENT**</mark>

Cloud integration makes Intercom systems easier to deploy and maintain, and improves management efficiency.

Cloud-based Intercom systems can be incredibly flexible. Allowing property managers and residents to manage and update the entire system from anywhere.

If the internet is unavailable or not required, the system can still be set up and the basic local functionalities will remain operational.

Integration with the iNELS App boosts the potential of the system to wider scalability, including smart devices control and automation.

***

<mark style="color:$tint;">**SOLUTIONS FOR ALL PROPERTIES**</mark>

FAMILY HOUSE

Perfect for modern homes seeking security and convenience. One outdoor entry station connects seamlessly to your smartphone, letting you answer a call and unlock the door from anywhere while managing access for family members.

APARTMENTS

Ideal starter solution for small residential buildings. Simple installation with individual units connecting to a shared entrance panel, giving each resident full video door phone functionality through their mobile app.

BLOCK OF FLATS

Scalable system designed for multi-tenant buildings. Connects hundreds of apartments to one or more entrance panels, with centralized management for property managers and independent control for each resident.

COMPANIES OR LARGER COMMUNITIES

Professional solution for commercial properties and gated communities. Supports multiple buildings, access zones, and integration with existing security systems while maintaining centralized oversight and visitor control.

## Cloud Management

<figure><img src="/files/fDUDLpOo1rrhvW1AvXyU" alt=""><figcaption></figcaption></figure>

• All-in-one centralized management
\
• Full management and control of video intercom system in a web-based environment
\
• Cloud solution with iNELS Aapp service
\
• Role-based access control on intercom devices
\
• Allow the management and confi guration of all deployed intercoms from anywhere
\
• Remote management of projects and residents from any web-enabled device
\
• View automatically stored calls and unlock logs
\
• Receive and check the security alarm from the indoor monitor
\
• Update the firmware of iNELS door stations and indoor monitors remotely

## iNELS App Integration

<figure><img src="/files/qvc89zAPNLymTXNnu7Ul" alt=""><figcaption></figcaption></figure>

<mark style="color:$tint;">**SMART HOME FUNCTIONS**</mark>

• Devices, Scenes & Automation – Control devices, create scenes, set schedules.
\
• P2P Calls – Direct monitor-to-monitor communication.
\
• System Management – Real-time status, users, and access control.
\
• Integration – Connect and control all smart features in one app

<mark style="color:$tint;">**NEW INTERCOM FUNCTIONALITIES**</mark>

• Receive Calls – Answer incoming calls directly from the app
\
• Preview Call Video – See live video before answering
\
• Remote Unlock / Monitor Door Station – Unlock and monitor the entrance anytime
\
• Bluetooth Unlocking (model based) – Convenient local unlocking via Bluetooth
\
• Temporary Key & QR Code (future) – Generate time-limited access credentials
\
• One-key Video Monitoring & Snapshot – Instant live view and quick image capture
\
• Push Notifi cations for Calls & Security Alarms – Immediate alerts in real time
\
• Call / Unlock / Alarm Logs – Complete history of all activities
\
• 5 Users per Household – Shared access for family members or residents


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://wiki.inels.com/intercom/introduction.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.