Glossary
Every Harmony term in one line, grouped by where you meet it.
The system
Administration
The app on port 81 where the hotel is configured
Reception
The app on port 82 for the front desk
Housekeeping
The app on port 83, built for a phone
Harmony Cloud
The online service used for licensing and updates. Not needed to run the hotel.
Licence
Caps how many gateways and rooms an installation may have. Key format HRM-…
The building
Gateway
A unit on the network Harmony talks to in order to reach hardware. BUS, eLAN or API.
BUS
The wired iNELS system. A BUS gateway is a central unit (CU3).
eLAN
The iNELS unit that bridges wireless RF devices onto the network
Device
Something behind a gateway: a light, thermostat, contact or button
BIT
A device value that is on or off
INT
A device value that is a number — a temperature, setpoint or dimmer level
Floor
A level of the building. Rooms belong to floors.
Room
A guest room, or a controllable common area
Room type
Single, Double, Suite. Drives reporting and what is sold online.
Access
Zone
A place a card may open. Type Hotel room, Entrance or User.
Reader
The hardware that reads a card. Bound to one or more zones.
User zone
An optional area — spa, garage, lounge — chosen per booking
Card / UID
A guest key, identified by its UID, drawn from the hotel's card pool
Door PIN
A numeric code issued per booking, for keypads
Salto Space
A third-party lock system; credentials are written by an encoder at the desk
DNAKE
A third-party lock system addressed by IP, mapped per room
Operations
Reservation
A booking: guest, room, dates, services, status
Status
Free, Offered, Booked, Confirmed, Checked IN, Checked OUT
Guest
A person in the address book, reused across stays
DND
Do Not Disturb. The guest wants to be left alone.
MUR
Make Up Room. The guest wants the room cleaned now; creates an urgent task.
Butler
A call for staff. Repeats until acknowledged.
Departure clean
The cleaning task created automatically at check-out
Stayover
The lighter daily service for a guest who has not left
Automation
An IF / THEN rule: when something is true, do something
Integrations
PMS
Property management system — the hotel's booking system, if it is not Harmony
Channel manager
A service distributing rooms and rates to OTAs. Harmony uses Channex.
OTA
Online travel agency — Booking.com, Airbnb and similar
BAR
Best Available Rate: the standard nightly price for a room type
Stop sell
Takes a room type off sale for a period without deleting it
Room mapping
Matching another system's room identifiers to Harmony's rooms. Required, and the most commonly forgotten step.
Roles
Admin
Full access to everything
Manager
Reports, housekeeping and automations; not settings or users
Receptionist
The Reception app only
Housekeeping
The Housekeeping app only