Taking a booking

The seven-step booking wizard, one step at a time.

New bookings are made in a seven-step wizard. Each step is small, you can go back at any point, and nothing is saved until the final step — so there is no way to half-create a booking.

Open Reservations and click New reservation.

The seven steps at a glance

Step	Name	Asks for
1	Date	Check-in and check-out
2	Guests	How many people
3	Room	Which room
4	Contact	Who the booking is for
5	Option	Meals and extra services
6	Access	Cards, PIN and zones
7	Sum	A summary to check before saving

Walking through it

1

Date

Pick arrival and departure in the calendar. Move month with < and >; Clear starts the selection again.

Check-out must be after check-in — the wizard tells you rather than letting you continue.

2

Guests

How many people will stay. This filters the rooms offered next, so a party of three is never shown a room that sleeps two.

3

Room

Only rooms that are free for those dates and big enough for the party appear. A room with an overlapping booking is not offered at all, so you cannot double-book by accident.

4

Contact

Name, surname, company, address, city, phone and email.

The email address matters — it is where booking confirmations go.

5

Option

Meal: None, Breakfast, Halfboard or Fullboard. Services: Parking, Airport transfer, Late check-out.

These appear on the booking so the whole team can see what was promised.

6

Access

Where the guest's key is decided — cards, a door PIN, or a Salto credential, plus any extra zones. What you see depends on what the hotel has installed. Full detail in Guest keys.

7

Sum

Read it back to the guest — dates, room, party size, services — then click Save. Only now does the booking exist.

Always check the guest database at step 4. Click Select from database and search. For a returning guest this fills every field at once and keeps their history on one record instead of quietly creating a second one. See The guest database.

If the wizard refuses to save

A dialog tells you why. The usual causes:

The four common reasons

• Someone else took the room while you were filling the wizard in

• The party is larger than the room's capacity

• Check-out is not after check-in

• A required contact field is empty

Go Back, fix it, and carry on — nothing you have typed is lost.

After saving

The booking appears in All reservations with status Booked. From there you can edit it, confirm it, check the guest in, or delete it — see Check-in and check-out.