Guest keys: cards, PINs and Salto

Issue and revoke the three kinds of guest credential.

Harmony supports three kinds of guest credential, and a hotel may use more than one at once. All of them are issued from the booking — in the wizard's Access step, or in the Access section when editing a reservation.

Credential	Works with	Comes from
Card	iNELS readers	A pool of cards registered in Harmony
Door PIN	Keypads	Generated per booking
Salto card	Salto Space locks	Written at a Salto encoder

Cards

The card pool

Cards holds every card the hotel owns. Each has a UID — the number printed on it or read from it — and a state showing whether it is free or attached to a booking.

Add cards one at a time with Add card, or in bulk: download the XLSX or CSV template, list the UIDs, and upload. Bulk import is the sensible route when a hotel opens with two hundred cards.

Giving a card to a guest

1

Open the booking

Either in the wizard's Access step, or by editing an existing booking.

2

Pick a free card

Add next card gives a second key on the same booking — for a couple travelling together.

3

Choose the user zones

Only if the guest gets more than their room — spa, garage, lounge. The room's own zone is automatic.

4

Save the configuration to the card

This is what writes the access onto it.

5

Save the booking

Taking a card back

At check-out, take the physical card and free it in Cards so it returns to the pool. Delete selected removes cards permanently — use that for lost or damaged cards, not for cards coming back into service.

Door PINs

For hotels with keypads. In the booking's Access section click Generate PIN and Harmony creates a code for that booking. It stops working at check-out, exactly like a card.

PINs suit guests arriving after the desk closes — the code can be sent ahead by email, with no key to hand over.

Salto Space credentials

If the hotel uses Salto locks, the key is written by an encoder at the desk rather than drawn from Harmony's card pool.

Button	Does
Encode card	Writes a credential for this booking. Put a blank card on the encoder first.
Encode another	A second key for the same booking
Cancel lost key	Revokes the credentials issued so far, so a lost card stops working

A guest has lost their key

1

Revoke first

For Salto, click Cancel lost key. For an iNELS card, remove it from the booking and delete it from the pool.

2

Then issue a replacement

A new card, or Encode another.

3

Confirm with the guest that the new key works

Before they walk away from the desk.

The order matters. Issuing the replacement first and revoking afterwards can leave the lost card valid. Always revoke first.

When a card does not open a door

Check these, in order

1. Is the booking checked in? Cards on a merely booked reservation are not active yet.

2. Is it the right door? A room card opens that room and the entrance zones — nothing else, by design.

3. Was the configuration saved to the card? Re-save and try again.

4. Does the zone include that door? An administrator can check the reader's zone in Readers.

5. Is the reader alive? Its state is on the same page. A dead reader refuses every card, not just this one.

6. For Salto: is the room mapped to the right Space door name?