Controlling a room

Warm a room before an arrival, check why a guest is cold, turn off lights in an empty room.

The room grid shows every room as a live card and lets you control it. Reception uses it to warm a room before an early arrival, or to check what is actually happening before sending someone upstairs.

Open Rooms from the reception sidebar. (Administration has the same grid on its Overview page.)

Reading a room card

Part of the card	Shows
Name and type	The room and what kind it is
Status	Where its booking stands — free, booked, checked in
Service chips	DND, Butler and MUR, lit when the guest has pressed that button
Door · Window · Occupancy	Read-only sensor state
Climate	Actual temperature and the setpoint, with + and − to change it
Scenes	Lighting scenes the room supports — click one to apply it

Cards update themselves. A light switched in the room changes on screen within about a second; there is no need to reload.

What you can and cannot change

• Temperature — the arrows move the setpoint. The actual reading follows over the next few minutes; heating is not instant.

• Lighting scenes — one click applies the scene.

• Door, window and occupancy — read-only. They report what the building says; there is nothing to click.

A guest can override you, and so can an automation. If a setpoint keeps returning to the same value, an automation is doing it — that is where to look, not this screen.

When a card shows dashes

Dashes instead of a temperature mean Harmony has not received a value for that room. Usually one of:

• the gateway is offline — an administrator can check Gateways

• no device is attached to the room

• the page has only just opened and values are still arriving — give it a few seconds

What reception actually uses it for

Four everyday situations

An early arrival. Raise the setpoint an hour before the guest gets there.

"My room is cold." Look at the card before sending anyone up — if the window chip is lit, that is your answer, and it saves a trip.

Overnight. Glance across the grid for lights left on in empty rooms.

A VIP arrival. Set the scene and the temperature, and confirm the room reads as ready before they walk in.