The housekeeping board

For managers — every task in the hotel, who has it, and what state it is in.

Housekeepers see only their own list. The board shows you everything: every task in the hotel, who it is assigned to, and where it has got to.

Open Administration → Housekeeping. It needs the Manager or Admin role.

Where tasks come from

Source	Created when
Departure clean	Reception sets a booking to Checked OUT — automatic
MUR	A guest presses Make Up Room and an automation raises the alert — automatic, at urgent priority
Manual	You add it with Add task

Checking a guest in to a room cancels any departure clean still pending on it — the room is occupied again, so the task no longer applies.

The four filters

Filter	Options
Status	Open tasks (default), Pending, In progress, Done, Skipped, Cancelled, All
Type	All, MUR, Departure, Stayover, Inspection, Manual
Assignee	All, or one member of staff
Floor	All, or one

Two combinations do most of the work: Open + MUR tells you whether any guest is currently waiting. Open + one floor tells you whether that floor's housekeeper is falling behind.

Adding a task by hand

1

Click Add task

2

Room and Type

Departure clean, stayover, inspection or manual.

3

Priority

Normal, or Urgent to put it at the top of the housekeeper's list.

4

Assign to

A specific person, or leave unassigned so anyone can pick it up.

5

Notes

The housekeeper reads this on their phone, so be specific: "replace the broken kettle", not "see me".

6

Create

Default staff assignment

Settings on this page decides who automatically receives new tasks of each type. With defaults in place, a check-out lands on the right phone without anyone routing it.

Set them at the start of a shift pattern and revise them when the rota changes.

Unassigned is not lost. Tasks with nobody assigned still appear on every housekeeper's phone, so the room still gets done. Assignment is about balancing the load, not about making work visible.

Running a shift from the board

1

Start of shift

Set the default assignments for whoever is in today.

2

Mid-morning

Filter to Open + MUR. Anything sitting there is a guest waiting — chase it.

3

Through the day

Watch Open by floor for somebody falling behind, and move tasks between staff.

4

End of shift

Filter to Skipped and read the notes. Reschedule whatever still needs doing.

5

Weekly

Export CSV and look at completion times by person and by floor.