Go-live checklist

An hour of checks before the first real guest arrives.

Run this before the hotel starts using Harmony for real. It takes about an hour and catches the problems that are embarrassing to discover at the front desk on a Friday evening.

Configuration is complete

• Hotel name and check-in / check-out times are correct

• The licence is applied and its limits comfortably exceed the hotel's size

• Every gateway shows connected, with a recent sync time

• Every floor exists; every room is on a floor, with a type and a capacity

• Every room card on Overview shows real values, not dashes

• Every guest room has a zone; every reader is bound to a zone

• Automations exist for every room and are enabled

• The default [e-mail] password has been changed

A full guest journey, end to end

Do this with a real room and a real card — not on paper.

1

Create a booking for tomorrow, in a room you can walk to

2

Issue a card, including the entrance zone

3

Check in

Confirm the status changes and the room reacts the way your automations intend.

4

Walk to the room

The card opens the entrance and that room — and does not open a different guest room.

5

Press Make Up Room

The alert reaches the reception bell within seconds, and a cleaning task appears on the housekeeping board.

6

Press Do Not Disturb

The alert appears and the room card shows it.

7

Complete the cleaning task from a housekeeping phone

It disappears from the board.

8

Check out

A departure cleaning task appears, the card stops working, and any energy-saving automation fires.

9

Delete the test booking and free the test card

The step everyone skips is trying the card on the wrong door. A zone bound to the wrong reader looks perfect right up until a guest opens someone else's room.

Every role can actually work

• A receptionist signs in, lands on the dashboard, and can create a booking

• A housekeeper signs in on a phone, sees today's tasks, and can start and finish one

• A manager reaches Reports and the housekeeping board, and cannot reach Settings

• An admin reaches everything

Email and integrations

• A test email arrives

• A real booking generates the guest email you expect — and only that one

• If a PMS is connected: a booking made there appears in Harmony, and a check-out here reaches it

• If a channel manager is connected: rates and availability are correct, and a test OTA booking lands in Reception

• If electronic locks are connected: a credential can be encoded, and cancelling a lost key works

Safety net

• A configuration backup is taken and stored off the server

• The server's IP address, the admin account and the backup location are written down somewhere the hotel can find them

• The hotel knows how to reach support

Hand over to the hotel

Half an hour of training now prevents most support calls. Show each group only what they need:

Who	Show them	Page to bookmark
Reception	Create a booking, check in, issue a card, check out, read the bell	Your dashboard
Housekeeping	Sign in on their own phone, start and finish a task	Today's tasks
Manager	Reports, the board, assigning staff	The housekeeping board
Hotel admin	Adding a user, taking a backup, where this manual lives	Keeping it running

Tell them the Help link at the bottom of their sidebar opens this manual from inside the app — no bookmark needed, and no internet required.